RETURN AND REFUND POLICY
- We guarantee all products from Econdelight Sdn Bhd are Freshly Manufactured and first class quality. Therefore, we DO NOT accept any return from customer UNLESS it is damaged or defected during transit. Please notify us within 24 hours from the moment you receive the good and found that it is damaged or defected. Failure to do so will be treated at your own risk, Econdelight Sdn Bhd will not be held responsible and accept any return after that.
- For customer who insists to return the product deemed without any damages or defects during transit, exchanges or refund will be subject to a 5% of processing fees EXCLUDING shipping cost.
For customer who require making the return, please make sure you follow the procedures below to ease our process and expedites your replacement/refund:
(1) Notify us through e-mail at email@example.com within 24 hours.
(2) Specify the following details in your e-mail:
– Date and Time you received the products
– Order Number
– Prefer Replacement or Refund – Reason for the Replacement or Refund
(3) Obtain a “Return Authorization” from Econdelight Sdn Bhd via e-mail (please note that no return will be accepted without a Return Authorization from Econdelight Sdn Bhd).
(4) Write the Authorization Reference Number on your return-shipping label.
(5) The returned product must be in NEW and UNUSED condition, with all ORIGINAL DAMAGED PACKAGING and with UN-OPENED SPOUT.
(6) The return MUST be sent to:
Econdelight Sdn Bhd
Gf lot 16, Lorong Layan Layan
Jaya Usaha Industrial Estate
88450 Kota Kinabalu, Sabah Malaysia
Note: Econdelight Sdn Bhd Is Not Responsible For Any Product Returned For Replacement/Refund That Is Not Returned In The Manner Set Forth Above.